Core Values

Mainstay has adopted the following core values as the foundation to our strategic planning. We have a total commitment to these values which will shape our conduct as we grow.

Client Satisfaction. We exceed client expectations through our personalized service, flexible approach, and product differentiating solutions.

Achievement. We are dedicated to the highest standards of achievement in all areas of our business.

Accountability and Planning. We make decisions and take actions that contribute to the stability and financial success of our company. The message of employee accountability is clearly conveyed.

Collaboration. We prosper by working as a team, sharing information, and nurturing and motivating each other.

Integrity. We are fair and honest with each other, our customers, vendors, contractors, and the communities in which we work.

Corporate Objectives

Mainstay will maintain operational excellence while growing the value of our business each year. To that end, the following corporate objectives guide our efforts:

• 1. Attract, Develop and Retain the Best Employees
  We rely on dynamic leadership to set our course and exemplary service by our employees to distinguish us from competitors.
• 2. Build and Maintain the Finest Retail Distribution
  Creating an effective and mutually beneficial relationship with our distribution is a top priority. Our goal is to know the needs of our retailers and their clients far better than our competitors and to align our capabilities with important and timely opportunities.
• 3. Demonstrate Exemplary Underwriting while Maintaining Broad Product Capability
  Underwriting profit drives our existence. Without it, no program administrator survives. Mainstay must maintain excellence in underwriting defined by profitable loss ratios while maintaining a broad and flexible appetite for risk.
• 4. Partner with the Best Insurance Carriers
  Mainstay seeks out relationships with financially sound insurance carriers that share our drive for a program approach to underwriting.
• 5. Fully Invest in Modern and Efficient Technology
  We leverage technology to enhance productivity to the benefit of our retail distribution, our carrier partners and ourselves.